Reinstating Your PowerSeller Status
An eBay suspension—especially the dreaded “MC011″—is often a “guilty until proven innocent” scenario. Whether you’re a veteran PowerSeller or a new entrepreneur, a suspension stops your sales and holds your payouts. Accounts Keeper helps you provide the “Transparency” eBay demands to get back to selling.
Why eBay Accounts Get Suspended
- MC011 (Identity & Source Verification):
A deep dive into your business to prove you actually have the items you are selling. - VeRO (Verified Rights Owner) Program:
Selling items that brands claim are counterfeit or unauthorized. - Performance Defects:
High “Item Not Received” rates or low tracking upload percentages. - Linked Accounts:
Being suspended because a family member or former business partner was banned.
Why Choose Accounts Keeper?
- MC011 Specialists:
We know exactly which invoices and “Proof of Delivery” files eBay needs to see to pass a manual review. - VeRO Defense:
We help you draft appeals to rights owners or eBay to prove the authenticity of your goods. - Policy Roadmap:
- We provide a “Post-Suspension” guide to keep your seller metrics in the “Top Rated” bracket.
Our Commitment
We treat your Etsy account as the core business infrastructure it is. Our approach is built on three principles:
Transparency:We will give you an honest assessment of your recovery options before you commit to anything.
Compliance Expertise:Our guidance is grounded in Etsy’s official policies, Risk team documentation, and real-world enforcement patterns — not speculation.
Structured Communication:Every response we help prepare is formatted to meet the evidentiary standards that Etsy’s compliance reviewers require.Our Recovery Process
- The “Diagnostic” Phase:
Reading between the lines of eBay’s vague suspension emails. - Evidence Preparation:
Organizing invoices, shipping manifests, and ID documents into a professional “Review Package.” - The Appeal Submission:
Submitting through the correct portal and managing the follow-up questions from eBay’s Trust & Safety team.
Pricing
DIY Recovery Manual: $39 (Step-by-step guide for standard violations)
Full Consulting Service: $699 (One-on-one expert management and custom appeal drafting)
Frequently Asked Questions
Q: What is an MC011, and why is it so hard to pass?
A: MC011 is eBay’s most rigorous security check. It requires matching invoices to every single recent sale. We help you organize this data so it’s “Unrejectable.”
Q: eBay said the decision is “Final.” Can you still help?
A: “Final” decisions are often overturned if new, verifiable evidence (like factory invoices or official brand letters) is presented.
Q: Can I open a “Stealth Account” instead?
A: We do not recommend this. eBay’s tracking technology is world-class. Restoring your original, legitimate account is the only long-term solution.
Q: Will I get my “Held Payouts” back?
A: Yes. Once the suspension is lifted or the 60-90 day security period ends, eBay must release your funds. We help expedite this.
Q: Does this work for international sellers (outside the US/UK)?
A: Absolutely. We work with sellers on eBay.de, eBay.co.uk, eBay.com.au, and more.